Why emotional intelligence at work is important
The customers of any reasonably successful organisation should be able to take the quality of its products and services for granted.
There is only one area which an organisation needs to address if it wants to lift itself from averagely successful to excellent—and that is relationships:
relationships between colleagues, between directors and staff, and between the organisation and its customers, stakeholders, suppliers, competitors, networking contacts, … everyone!
Emotional intelligence at work is about how people and relationships function. It enables people to work with each other better—with more insight and understanding of what is going on between them.
An organisation which is emotionally intelligent has staff which are:
motivated, productive, efficient, aligned with the business, and committed; effective, confident, likeable, happy, and rewarded
Understanding the need for staff motivation and customer service are emotionally intelligent approaches.
But the subject is far deeper and wider than these examples, and emotional intelligence must be able to understand and deal with
how we assess people, how relationships develop, how our beliefs generate our experience, and with resistance, power struggles, judgement, competition, vision, leadership, success, and much more
Only in a business in which the staff are emotionally intelligent can they work together with maximum effectiveness.
This can only increase the organisation’s success—whether measured in terms of increased profitability or standing in the community.
Emotional intelligence is essential for excellence.